Talk to customerson WhatsApp.
Send order updates, invoices and reminders — and handle every reply in one place. Built on the official WhatsApp Business Platform, so your number stays in good standing.
Mumbai Threads
Business account
Hi Ananya! Your order #ORD-4821 is confirmed. 🎉
Total: ₹2,450 · Invoice attached
Thanks! When will it arrive?
10:26
Out for delivery tomorrow before 6 PM. Track it here 👇
What businesses actually send
The messages your customers want to receive — and the ones they reply to.
Invoices & order updates
Fire a message the moment an order is placed, paid, shipped or cancelled. Attach the invoice. Nobody has to remember to send it.
Reminders & confirmations
Appointment reminders, booking confirmations, renewal notices and payment nudges — on the one channel people actually open.
Support conversations
Incoming messages reach you in real time, so replies can be routed, answered and logged wherever your team already works.
Live in three steps
Connect your number
Link your WhatsApp Business Account. Don't have one? You can create it during setup.
Create your templates
Write the messages you send often and submit them to Meta for approval, right from the dashboard.
Start sending
Send by hand from the dashboard, or trigger messages automatically from your own systems.
Built properly
The unglamorous parts that decide whether your number survives its first month.
Official Cloud API
Built on Meta's WhatsApp Business Platform as a Tech Provider — not an unofficial bridge that gets your number banned.
Credentials encrypted
Access tokens are encrypted at rest with AES-256-GCM and never exposed through the interface or the API.
Real delivery status
Sent, delivered, read and failed events arrive as they happen, so you can reconcile what actually landed.
Scoped API keys
Issue keys per workspace, scope them to what each integration needs, set limits, revoke instantly.
Wire it into what you already run
Messages send from your own WhatsApp Business Account, triggered by the systems you already have — your storefront, your billing tool, your CRM. Sends are acknowledged immediately and delivered in the background, so your checkout never waits on WhatsApp.
Ask about integration access- Order placed → confirmation sent
- Payment received → invoice delivered
- Shipment created → tracking link sent
- Customer replies → routed to your team
Common questions
Do I need my own WhatsApp Business Account?+
Yes. The account and number belong to you, not us — you keep them if you ever leave. We connect with your permission, and you can revoke that access any time from Meta Business Settings.
Can I use a number that's already on WhatsApp?+
Not while it's still active on the consumer WhatsApp or WhatsApp Business app. You'll need to delete that account first, or use a different number. That's Meta's rule, not ours.
What does Meta charge for messages?+
Meta charges per message, and rates vary by country and message category. Those charges are billed to you by Meta against the payment method on your own WhatsApp Business Account — separately from what you pay us for the software.
Why do messages have to use templates?+
Meta requires a pre-approved template to open a conversation. Once the customer replies, you get a 24-hour window for free-form messages before you need a template again.
Do I need consent before messaging someone?+
Yes, and it matters. Meta's Business Messaging Policy requires valid opt-in from every recipient. Messaging without it damages your number's quality rating and can get it restricted. We expect every business here to collect and honour opt-in.
Start sending on WhatsApp
Connect your number and send your first message today.
WhatsApp is a trademark of Meta Platforms, Inc. eZage is an independent Tech Provider on the WhatsApp Business Platform and is not endorsed by or affiliated with Meta. Message charges are set by Meta and billed against your own WhatsApp Business Account. See our Privacy Policy and Terms of Service.